Does Gouda Original really comes from Gouda?
Original Gouda is a true Gouda company based in Gouda.
If you want to be sure that everybody is able to experience real Gouda products, you have to be located in Gouda. Only then we can select the best products from the best suppliers, guaranteeing the best quality.
How does Gouda Original select their products?
To qualify as a product from Gouda and mentioned on the site of Gouda Original the product must be:
- Typically from Gouda;
- Manufactured by an original producer from Gouda
- Available for purchase in Gouda
You will not find a 'Gouda' factory or production syrup waffle from a local supermarket in our product portfolio. You do find with us the craft Gouda syrup waffles, made by local bakeries in Gouda using century’s old recipes. You can only buy authentic typical products from Gouda with us.
Few Suppliers are not located in Gouda, how come?
Few of our suppliers indeed have an establishment outside of Gouda.
However they are always companies that originate from Gouda and are still manufacturing original Gouda products.
We believe these products should remain as original from Gouda.
When I come to Gouda, can I buy the products from Gouda there?
Yes, on the site of Gouda Original you will find all the local, often ancient shops where you still can buy these products.
I'm looking for a typical product from Gouda but can not find it on the site of Gouda Original.
That’s possible. Unfortunately, some products are not really from Gouda
But it could also be that this product is not in our product portfolio
Also it could be that the product does not meet our strict selection criteria, or simply because there is not enough demand.
Please Contact us via the Contact form.
We can than see how we can help you obtaining the products of your choice.
Are the products from Gouda Original more expensive?
It’s the intention of Gouda Original to deliver their products at a price that equals the price of the Local supplier.
These products can sometimes cost a bit more than you are used to.
This because it always concerns traditional craft products from Gouda, not produced in factory mass production.
A slightly higher price translates always the authentic artisanal Gouda Quality.
We order frequently and/or large quantities. Do you have special arrangements for that?
For Hotels, Restaurants, catering and Associations of Dutch expatriates abroad, we have special arrangements.
Feel free to inform about these special arrangements. You can contact us via the Contact Form or by email to sales@gouda-original.com
How secure is the transaction
To settle the order and sending your information we make use of SSL (Secure Sockets Layer). You can verify this by the padlock in the status bar of your browser and https:// at the beginning of the Internet address in the address bar of your browser. By using SSL, your encrypted data is unreadable to others on the internet.
How does Original Gouda treat to my personal data
Gouda original will only use your personal data for processing your order and for own use.
Your personal data will never become available to third parties, except when it’s required for the execution of the order, shipment and payment.
Can I return my product
No problem, within 7 days of receipt of the goods they can be can returned provided the goods are unused and unopened.
Within 14 days you will receive your money refund. We charge an administrative fee of $6,50
What shipping rate do you charge ?
The shipping costs are dependend on weight and destination. We charge the standard postage rate of our carriers.
What happens after I've placed my order.
After your order is placed, you will receive a confirmation e-mail.
Then your payment will be checked. When your payment is accepted, your order will be processed.
Soon your order is shipped you will receive another email to confirm your shipment
placed my order but I changed my mind.
It’s possible to change or even cancel your order.
Please contact us by E-mail at ‘sales@gouda-original.com’.
You can not change your order after your order is shipped and you received the conformation email
I received my order but I am not satisfied.
It is possible that you received your order but you are not fully satisfied. In this case, please contact us via the Contact page or by email to sales@gouda-original.nl.
Together we will try to solve your problem.
Either we will replace your product or we will refund your money
However, it should be mentioned that in the latter case, you will be charged for the shipping costs for returning the goods to Gouda Original. Foods can never be returned.
How is my order shipped
Orders up to a weight of 10k or 20 LB in the Netherlands are shipped by DHL. All remaining orders are shipped by ‘TNT packet plus priority’. For distant locations TNT often works wuth your main local shipping party.
Is it possible to deliver my order after office hours.
Only if you have your order delivered in the Netherlands
You have the options for delivery after office hours or on Saturday morning. This only applies to orders up to 10kg or 20LB.
Can I also pick up my order ?
You can not pick up your order at Gouda Original.
Only if you live in the Netherlands you can choose to pick up your order at the nearest DHL service point, this only applies to orders to 10kg.
Is it possible to insure my shipment.
Only if you live in the Netherlands you have an option to insure your shipment. When ordering, choose the option
‘’guaranteed shipment’’ this only applies to orders to 10kg.
I live outside the EU should I pay import duties
Within the EU, no import or customs duties are being levied.
Outside the EU it may be that you have to pay import or customs duties.
These duties are not being calculated in your order or shipment fee
Payment of these duties is at customers account.
I live outside the EU. Can I just import all my orders
Gouda Original trades according Dutch export and customs regulatory rules and obligations.
Prior to placing your order, make sure you are well informed about your domestic import and customs regulatory rules and obligations.
Gouda Original will send Your order as a gift item, taking into account the maximum value possible to sent as a gift item.
If necessary we will split your order.If that’s the case, we will contact you first and prior to the shipment of your order.
I received a shipping discount, how does it work
When you receive a shipping discount on your next shipping you will receive a discount coupon by email. You can you use the coupon (fill in the coupon number into order process) with your next purchase and the discount will automatically be subtracted from you invoice. The coupon is value for one year and is not personal, so you might want to give your discount to a friend, relative or relation.
Where can I buy real Gouda Cheese?
When visiting Gouda, you can purchase delicious Gouda Cheese at Cheese shop ‘t kaaswinkeltje.
You will find the Cheese Shop ‘t kaaswinkeltje at the Lange Tiendeweg near the market. Cheese Shop ‘t kaaswinkeltje, supplies the best artisanal Gouda Cheese manufactured by regional cheese farmers.
In the web shop of Gouda original you can purchase the best craft Gouda Cheese delivered by Cheese shop ‘t kaaswinkeltje.
When can I visit the Gouda Cheese market
In the months of June, July and August, every Thursday morning there is cheese market in Gouda located near the Goudse Waag.
The Gouda cheese from Gouda Original does not taste like the Gouda cheese I am used to.
Unfortunately it is true that the name Gouda Cheese is not protected. This allows each supplier to produce 'Gouda Cheese', which occurs everywhere in the world. This also means that the taste and quality of Gouda cheese varies.
Gouda Original only delivers the real craft Gouda Cheese from Gouda and we are glad that you taste the difference.
Why is the amount of old Gouda cheese limited?
Old Gouda cheese differs from long preserved young cheese. The process of producing Old Gouda cheese is different than producing young Gouda cheese.
There will never be more old Gouda farm cheese available than originally, sometimes many years ago, was decided to produce.
How do I recognize artisanal Gouda farmer’s cheese?
You can recognize artisanal produced Gouda cheese
by the mark on the cheese.
When the cheese mark has a circular form then it’s produced in a factory
When the cheese mark has the form of a barrel than you are assured that you purchased the original craft produced farmer’s cheese from Gouda
How can I best preserve Gouda Cheese?
Gouda cheese is best not to be kept in a moisturized environment and at a temperature between 8 and 15 degrees Celsius. Gouda cheese can easily be kept in the refrigerator. Place the cheese in the least cold part of your refrigerator.
How long can Gouda Cheese be preserved?
Under the right conditions, a Gouda Cheese can be preserved for many months. The special crust ensures that the cheese can breathe but can not be spoiled. Once sliced, the cheese can be preserved for about 3 weeks.
There is some fungus on the cheese what should I do?
When Gouda Cheese is sliced, it might indeed arise some fungus. The fungus on Gouda cheese won’t spoil the cheese. As long as you do not consume the fungus nothing is wrong.
Cut away the fungus of your cheese and you can continue consuming the cheese.
Is the crust of the cheese eatable?
The rind or crust of a Gouda cheese is not meant to eat. The crust however is not harmful when it is accidentally been eaten.
Prior to consuming the cheese, you cut away as little of the crust as needed to enable slicing of the cheese.
After shipping, the cheese is somewhat moisturized or warm
Gouda Original will ship the cheese under the best circumstances and always vacuum packed.
However, it can occur that the cheese started sweating during transportation as a result of increased temperature.
Dry the cheese with a paper tissue and place the cheese in the refrigerator (8 to 15 degrees Celsius) the cheese will not deteriorate but will recover in a natural way.
How do I enjoy most of my Gouda Candle.
Place your Gouda Candle in a draft-free area, at least 10 cm away from other candles and never near flammable materials or combustible surface
What do I do with the edge of candle wax from a pillar candle.
Make sure the edge of a pillar candle is not excessively high. If that’s the case, cut it off to an edge with a height of 1 cm.
How can I best extinguish the candles.
Preferably use a candle extinguisher. When you blow the candle there is a change of splashing candle wax.
When you pinch out the candle, you might get burned.
Do Gouda Candles suffer when stored
No, when the candles are stored in a cool dry place.
The optimal characteristics of the candle fires are
Guaranteed if the candle is undamaged at the time of use.
How can I best preserve Gouda Syrup Waffles
Gouda Syrup Waffles are best kept in a closed box or drum. However it’s better to eat this delicious syrup waffle rather than to store it.
How long can I preserve Gouda syrup waffles
For Gouda syrup waffles it applies that freshly-baked tastes the best, There for Gouda Original only ships syrup waffles that are freshly-baked and not older than one day. After receiving the syrup waffles you can still preserve them some time. Would you like to store syrup waffles for a longer time, they can be frozen. Defrosting however should be done gradually.
Gouda Syrup Waffles were stored for quit some time, what can I do best?
Freshly-baked Gouda Syrup Waffles taste the best. Sometimes it may happen that you do not eat all syrup waffles at once. An Old Dutch habit is to warm the syrup
Can I freeze Gouda Syrup Waffles
It’s no problem to freeze Gouda Syrup Waffles.
Best to do that is immediately after they have been freshly baked. Or immediately after you received your syrup waffle shipment.
Make sure defrosting is done gradually. Do not use a microwave to defrost syrup waffles.
